Jason Truss from Nashville, TN- I just wanted to say thank you... our pilot light went out while I was at work, and my wife was able to re-light our pilot light using your instructions. We used www.ask.com to search how to light a pilot light, and your instructions popped up. Thanks for posting that information! We're still going to have our gas furnace serviced, but your help gave us some time.
Jason Truss
K. Cyples from Westland, MI- I am a first time homeowner and after a year of no problems, my water heater pilot died. I had no idea how to relight it. The directions found on this site helped me help myself.
Thanks a bunch!
Jennifer Milkovits from Orlando, FL- Thank you so much. I live in central Florida currently but grew up in south Florida. I had never used central heat before and was very confused on what the EM. HEAT switch on my thermostat was for. After about 15 websites that were trying to sell me something, with no useful information, I found yours, that answered my questions completely.
Thank you for providing knowledge and helpful information to people outside your industy, rather than just having something to sell. Its good to know that I can still do something other than shop on-line!!!
Ed Fletcher from Fairfax, VA- Thanks very much for quick sale and delivery of my GeneralAire Humidifier parts. Everything arrived in order and I was able to repair the unit for less than $100 including filters for the season. HVAC guy wanted $400 for a new unit!
Thanks for the savings and I'll be back. EF
D. Smith from Roanoke, VA- Thanks for the very helpful article on heat pump icing problems. The dripping gutter directly over my outdoor unit was contributing to the incomplete defrost cycle. Cleaned out the gutter and installed a suspended cover over the top of the unit (allowing for sufficient airflow) and the problem has not reoccured even on the days of freezing rain.
Thanks!
Go to form below.
Paul Beingessner from Page, AZ- Bravo!! You answered my questions on my heat pump operation in winter and now I'll know what to expect from it. Your tests are a great wake up call for us do it yourselfers.
Thanks and Happy Holidays!
Susan Livingston from Genava, IL- I want to thank you for providing a solution to our hvac problem. Our AC stopped cooling and after a search for "hvac not cooling" I was glad to find such a thorough check list to go through before needing a service call. It was a simple solution of realizing the outdoor unit was not running and doing a simple restart.
We are cool again! Many thanks!!!
Barb Gravel, Lethbridge, Alberta Canada-I just wanted to give you people a very heartfelt thank you for your trouble-shooting tips on the forced air furnace. My husband was off at work & I was here alone in the house when I woke up to only 52' in here. I have some health problems & can't afford to get chilled so this could have been very dangerous for me.
I went through your Troubleshooting checklist & discovered that the power to my furnace was off & I was able to get it turned back on, thanks to your website tips.
You people saved me from getting really sick, not to mention a costly service call if I couldn't have figured out the problem from your checklist. So from the bottom of my heart I thank you all. God Bless you.
Mrs. Barb Gravel-Canada
(where as you may have heard is VERY cold in the winter! *s*)
Go to form below.
Tandy Webb, TX-We woke up this morning to temperatures below 40 and no heat! I did a general search on how to light a furnace pilot light, and your site told me exactly! I managed to get my furnace going in less than two minutes. This was after trying to find the answer on several other "DIY" websites.
So , Thanks!
Kathey C from Bethany, MO-THANKYOU!!! I bought this house last June, did I check the furnace?? Of course not!!!
I don't know anything about house repairs at all. Came to your website, read about how to relight a pilot light on my furnace, and now it's WARM in here!!!
THANK YOU THANK YOU THANK YOU!!!!
Go to form below.
James Williams from Chesterfield, VA-You all have a great website! I live in VA and was looking for info in regards to my indoor unit dripping condensations, and your website had lots of helpful information. If I was anywhere near your service area I would be calling you whenever i needed help.
Thanks.
Patrick Hinsey from New Braunfels, TX-I just wanted to say what a great web page! I have been on it for over 2 hours catching up on some HVAC stuff. Really it is a great site. We dont use Heat pumps down here much but I do like to keep up with them. I did learn some things today, (thanks)
Well just wanted to say keep up the good work.
Patrick
Patrick Murphy from Voorhees, NJ-Couldn't figure out how my Gas Water Heater worked, and the pilot light had gone out. I found all the information I needed on your site. Thanks very much for just being here, and for the great information you have for a moron like me. Your site was a GREAT help!!!!
Go to form below.
Nancy Bennett from Granbury, TX-Thanks for your helpful information. I came home and found my outdoor unit covered in frost - it's been unseasonally cold for TX and was concerned that I might have a problem. Your website saved me a service call!
Stephanie Franks from Nipomo, CA- Enloe Well Drilling
Beautiful website! You have done a wonderful job! It's easy, fun and very informative.
Thanks!
John Friedman from Houston, TX- I was able to determine that a service call to my A/C Serviceman was necessary. My desire in looking before hand was finding a short checklist of items to check before he was called. ie reset buttons, etc. I found your site very helpful and the most easy to access simple troubleshooting questions. I appreciate your efforts to answer these querries without anything but a thank you. Well, here it is!!
Thanks.
John Friedman, Hot in Houston, TX
Follow-up: Please feel free to use my comments. I really appreciate the way you have transferred your businiess style of customer service [and I never had contact with you prior to this] to the seemingly "service-less" Internet. Most people want a buck for their bang, if you catch my drift.
Thanks again,
John Friedman
Go to form below.
Elder Vaughan from Richmond, VA- I just wanted to say thanks for all the information about heat pumps on your site. It is a real public service for you to share your knowledge with those of us who have none. If I need parts for my unit do you sell them? Again thanks.
Follow-up: After visiting your site and receiving the help to understand what was going on with my heat pump I left feeling like an old friend. It was refreshing to see someone trying to help others with their problems with no gain in sight for themselves. As I said before I felt like you were really providing a service to people. I again thank you for your concern for others.
God Bless,
Elder
Carlos Nazario from East Stroudsburg, PA- I really enjoy your website, very informative on how to maintain your own system. Prices are very reasonable on having your system serviced. It's very easy to move around your website and find what you are looking for quickly.
Thanks for making it simple and very imformative ;-)
Jeff Helmes from Glen Mills, PA- Excellent site: Great info, plus quick and easy to navigate. Your Heat Pump 101 saved me a potentially expensive service call for a relatively simple issue I handled myself. But now I know where to go if I have a real problem with my heat pump.
Thanks.
Go to form below.
Michael Buck from Savannah, GA- A great place to learn, Thank you so much for your efforts in creating this place for so many to learn.
Andrew MacKenzie from Fort Worth, TX- Just wanted to say thanks!
My indoor fan is constantly running (with the thermostat set to Auto) and I just wanted to know why. One of your FAQ's answered it for me. And I've spent alot of time looking for the answer. Excellent website!!
Go to form below.
Nancy Adams from Tempe, AZ- Thank you for your website! Some service companies take advantage of single women. I appreciate being able to troubleshoot my heat pump problem and knowing if a service person's diagnosis is reasonable. I feel much better about calling someone now. By the way, would you happen
to know of a very reputable heatpump service company in the Tempe, Phoenix, Arizona area? I respect your judgment.
Howard Weiler from Denver, CO- I AM JUST GETTING INTO HVAC, SO A BIG THANK YOU FOR YOU BEING THERE WHEN I HAVE QUESTIONS.
Gary Calvert from Gilroy, CA- Congratulations on a fantastic website. One of the best I have seen in 20 years as a fellow HVAC contractor. Keep up the great work and best of luck keeping customers happy and comfortable. Customer is King and your website reflects that very well.
Best regards,
Gary Calvert
Go to form below.
Robin Shreckengast
from Mill Hall, PA- I just wanted to let you know how good your web site is. I have seen other sites and so far you have the best site that there is out there. So keep up the good work , I will look forward to your site when I need good information.
PS could you please sign me up for your newsletter and any other information that may be helpful.
Thank you,
Robin Shreckengast
David Fann from New Market, AL- Had trouble with by breaker tripping, got online and your site was by far the best. Most offer a phone number with no troubleshooting help whatsoever. Your site was accurate and fast. Well done! first class site all the way! You are the reason the internet will be a valuable tool in the future. You would have my business if you were in my area!
M. Sebastian from Hilton Head Island, SC- Thank you for the great info on heat pumps.Mine was iced up and your hints saved me a cold night and a service call! Your site is really well constructed and easy to navigate. Most of all, the site validates that you folks really provide great service!
Thank you.
M. Sebastian
Go to form below.
Travis Haynes from SouthWestern, Virginia-
[Original Comment] I got out on the web looking for help and your site
is one of the absolute best I have seen, the answers were terrific and gave me what I needed. Great Site!! Wish you guys were in this area.
[Second Comment - 2/01] I just wanted to thank you again. Using your troubleshooting tips I was able to diagnose my heat pump down to where it was leaking and get the guys who installed it a year ago to finally come back and fix it. You have a really excellent site. It was the only one I found on the entire Internet for the non-technical person. Thanks again.
Travis
Dan- I would like to thank you for your site. You have provided a great source of helpful information not readily available elsewhere.
Cesar Villavicencio from Quito, Ecuador/South America- Excellent Web site! Your job is really helpful and illustrative for all of us involved in HVAC.
Go to form below.
Keith Boris from Darien CT- Excellent Web site!
I am interested in upgrading my gas-fired hot air furnace. Looks like your web site will provide me with plenty of information. Nice Job
Regards,
KB
Gerry Duran from San Antonio, Texas- Thanks to your easy to use website, my wife and I were able to narrow down an electrical problem in our central air conditioner. Without your web sites's recommendations, we would have spent unnecessary time and money on a service call.
Keith Flynn from Steelton, PA- I'm always browsing around looking at HVAC sites, been doing it myself for about 16 years now, your site is the Best I've ever seen, very imformative and professional. If your service to the public is as professional as this web site, I see Hannabery being a leading competitor for a very long time. Thank you and I just wanted to pass it on.
Go to form below.
John Pittman from Rogers, AZ- Came across your site via yahoo.com. Did a search on electric heat pumps. Just wanted to applaud the class on heat pumps! Very informative! Great site!!!!
Paul and Karen Thieken of Bethlehem, PA- Great site! Lots of info - we learned alot about our heat pump! We especially liked the "Heat Pump 101" section. Reminded me of Ferris Bueller's day off...Anyone, Anyone.. LOL! :)
Nita Whitten - Collier Consulting Group- Texas-Dear Scott, You are a great webmaster. I particularly like your website because you seem to have something for everyone, including, family members. Remembering that customers usually have families makes a lot of sense when it comes to marketing. Additionally, I really feel that having all the various details about the types of service and installations you provide is very effective. Keep up the good work. Have a great day!
Go to form below.
Harry J. Vrobel - Central Refrigeration & Heating, Inc.- Gino,
Who did your web site? This one is great. Good speed and a lot of
information if you need to find it. It sure shows your commitment to the
customer.
