To Whom it May Concern:
"I recently had a new HVAC System installed in my home in Lords Valley, PA. Like you, I also own a service business with outside field technicians and can appreciate it when a project is completed in a professional and organized manner. Each person involved with the project should be highly commended for their professionalism and expertise in the installation of the system.
My home is considered to be a well-known, historic hunting lodge. As such, it goes without saying that I am extremely concerned whenever anyone performs work for me at the property. I met with many of your competitors as well as with Jeff Sodano of your Sales team who prepared the quotation for the system and described the installation process to me and put me completely at ease. After a subsequent meeting with Mike Waible- Installation Supervisor, who went through the layout of the ductwork and installation location with Jeff and myself, I was even more at ease.
I visited my home last evening, as I was informed by Jeff that there was a good chance that the work would be complete. I must tell you that I was amazed at the professional manner of the installation, as well as the neatness of the job and the overall appearance of my home. Both of the Hannabery mechanics involved, David James and George Renninger should be highly commended for a job well done. I plan on taking digital photos and sharing them with my team who will later attend a corporate picnic at my home in PA over the summer. To think that I postponed my cleaning person to clean after your guys were through. I actually think the house is cleaner than before they got there.
Excellent, excellent, excellent job by all on your staff. Please feel perfectly free to share my contact information, should you ever need a reference. I know I'll be telling all of my friends in the management staff of our development about your firm. Best regards to you and your team."
Sincerely,
Gary E. Katen
